Postage, Packing and Delivery

 

Postage, Packing and Deliveries

  • Where the price is inclusive of postage and packing, delivery will be by Royal Mail 2nd Class "signed for" service or Parcelforce Express 48 service. 

  • However, all framed prints will be sent by courier for extra care and security. 

Packaging 

  • All prints are packed in high quality poster tubes and all other items are posted in good quality boxes or padded envelopes.

Lead Times

  • All products are made to order, so we aim to dispatch within 10 working days from day of ordering and sooner if possible, depending on workload. We will notify you of our progress and when the goods have been sent. 

Refunds/ Complaints/ Cancellations

  • We naturally hope that you will be delighted with our products and service. However, we must emphasise that because our products are made to order, we can only accept a cancellation within 48 hours of placing an order

  • Again, given the fact we manufacture to order, we will only accept returns due to issues for which we can be reasonably held to account and are notified to us within 14 days of receipt of goods. 

  • Payments

  • All payments are made securely via PayPal and we receive no confidential information regarding customer card or bank account details. 

Any Other Questions ?

Please email us at flontiere@icloud.com

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